Privacy policy
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Who we are
This policy explains how Exeter Boiler Repair (exeterboilerrepair.co.uk) handles your personal data. The operator of this website is the data controller for the details you send through it.
What we collect
When you send an enquiry, we collect your name, phone number, email address, postcode, the service you need, your description of the problem, how urgent it is, and any photo of your boiler or property you choose to upload. We also use essential cookies, and analytics cookies only if you accept them.
Why we use it
We use your details to pass your enquiry to a local boiler engineer so they can contact you, inspect the job and quote. Our lawful basis is your request: we process your details to take the steps you asked for before any contract is made. For analytics cookies, the lawful basis is your consent.
Who we share it with
We share your enquiry with one independent local boiler engineer who covers your area. We also use service providers who host this website and deliver emails. We do not sell your details or share them with anyone else for marketing.
How long we keep it
We keep enquiry details for 12 months, then delete them. The engineer you are introduced to keeps their own records under their own privacy policy.
Your rights
Under UK GDPR you have the right to access your data, have it corrected or deleted, restrict or object to its use, and receive a copy of it. To use any of these rights, email us. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ico.org.uk).
Contact
Email quote@exeterboilerrepair.co.uk with any questions about this policy or your data.
The data controller is Boosh Digital.